My iPhone 4S buying experience.
This morning, I woke up early to wait in line for the iPhone 4S at my local AT&T store like the rest of the unemployed population of America. Prior to today, I called the store to confirm the minimum number of iPhone 4S purchases per person. He noted that each person was allowed (2) iPhone 4S. As such, My Dad and I went to the store at 6am for the 8am opening. At 8:30am, I finally went to the counter and initiated my order. I let the representative know that I would like to open 4 new lines for our family and that my father was with me. He understood the request and asked for my information to enter into the system. While entering my information, I could tell he was not very competent. Not only was his typing slow but he asked for my social and address 3 times. After waiting 15 minutes for him to enter my information multiple of times, he asks the manager about requesting 4 lines. The manager says only (1) iPhone 4S can be purchased per person unless you port a number from a different provider. To this requirement, I was aghast! What’s the point of a family plan if you can’t get your family members a line? After arguing back and forth, I looked back at my tired dad and resorted to only taking 2 lines. The representative proceeds but unexpectedly, responds that my dad requires a $1,000 deposit. My dad has a perfect credit score, a home, and has never had such demands. In any case, I ended up leaving the AT&T store wasting away 3 hours of my life, disgusted by AT&T’s poor customer service never to go back.
As we were driving away, we saw the local Sprint store. Noticing that there weren’t many people in line, I quickly parked and sped to the front door. The representative greeted me with a smile and entered our names into the waiting list, similar to how Apple has their queue setup. Long story short, I was able to get (5) iPhone 4S under their family plan with $0 deposit within 30 minutes of entering the store. Screw you AT&T.
Note: The Sprint representative asked if I was going to be traveling overseas. I told her my family travels all the time for business and pleasure. When I asked if I could use the local provider when I travel, she said Yes, as long as it’s micro-SIM. Although she essentially confirmed an unlocked iPhone 4S while overseas, I’m not sure she was actually 100% trained on the topic. I guess we’ll find out soon.